To ensure your satisfaction with Jatuli products, we offer you a full 14 day money back guarantee from the date you receive your order in EU. Outside of EU you have 7 working days time to return the goods from the day you have received them. The customer is responsible for the shipping expenses unless there is a case of a reclamation. Unfortunately, the cost of delivery cannot be refunded.
Please make your exchange item enquiries by email jatuli(ät)gmail.com
Jatuli will not refund the original shipping costs unless the item you have received is faulty or damaged.
Items should be returned new, unused and in perfect condition. All the labels and the possible packagings need to be intact and attached to the product as they were. Returns that are damaged may not be accepted and may be sent back to the customer. Returns will be processed within 2-4 working days, from the day we have received the returned item. After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order.
Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us.
Annankatu 13 LH 6
We suggest to us "Pakettiautomaatti" for returns in Finland. Our nearest pakettiautomaatti is at:
Posti, Annankatu 00120 HELSINKI
If you have any questions, please don´t hesitate to ask!